Visit Our New Website at will expire on Dec 31, 2021

Office Procedures and Technology Course

National Registry of CPE Sponsors - NASBA


The Office Procedures and Technology course provides office procedures and technology education and helps candidates pass the Certified Office Manager exam. The course does not include the exam.


The Office Procedures and Technology course focuses on preparing participants for positions in an office setting. The course focuses on the necessary skills that range from using email and the Internet to the use of integrated applications and office suites. It also covers the soft skills including customer satisfaction, ethics, and telephone manners along with information systems.

The course is self-study and self-paced and you may begin the course at anytime.

Course Materials

This course includes:

  • Pre-assessment Test
  • On-demand Video Instruction
  • Textbook
  • Review Activities
  • Quizzes
  • Instructor Support
  • Post-assessment Test
  • Continuing Professional Education (CPE)


  1. The Office Environment
  2. Office Competencies
  3. Managing Information to Enhance Productivity
  4. Communicating in Written Form
  5. Communicating Orally
  6. Telephone Communications
  7. Banking and Payroll
  8. Financial Reports and Procedures
  9. Time and Workstation Management
  10. Meetings and Travel
  11. Records Management
  12. Processing Mail
  13. Planning and Advancing Your Career
  14. Ongoing Professional Development


Member $399 (Login to receive your discount)
Nonmember $499 (Join now to save $100)


To order this course, click the Order button below.

Please allow 5-7 business days for delivery. Your package will arrive via United States Postal Service 3 Day Priority Mail.

Satisfaction Guarantee

NBA has a simple, straightforward satisfaction policy. If you are not satisfied with this course within 14-days of your order, return the course materials in resalable condition and the fee will be refunded.

For more information on NBA administrative policies, such as refund or complaint policies, email or call NBA at or 1-844-249-3551.


If you have any questions or need assistance, please Contact Us.